Online Requests System

The Online Requests System is an interactive platform that enables you to send requests to the City. Thus, a unique number is automatically generated for each request, allowing citizens to track the progress of their request online.

Online Requests System

Please note that the City only processes requests during business hours. At any time, for any emergency, please contact the Emergency Centre (24/7) at 514 457-1001. However, for all emergencies requiring the intervention of the Fire or Police Department, please dial  9-1-1.


VOILÀ! - Mobile app


Download the free mobile application VOILÀ! to report a non-emergency situation to the City even while traveling within the area. You can target the problem using geolocation or simply enter a street address close to it. You must then select the nature of the problem and add a brief description (you can also attach a photo).

This application is compatible with your iPhone, iPod touch, iPad with iOS version 6.0 or above and is also compatible with Android phones using version 3.2 and above which have access to a wireless or 3G network. Please note that the application is not compatible with BlackBerry.