Status | Heavy rains on August 9, 2024
Contact your insurance company
If you have insurance, contact them to review the damage and what can be done.
If your insurance company offers to provide you with a waste container, we ask you to accept their offer as this will help speed up our clean-up operations.
If you don’t have insurance, contact cleaning companies who will guide you through the process.
Collections of damaged bulky items
We’ve organized three (3) special collections to help you get rid of large, damaged items. These collections will take place :
- Wednesday, August 14, 2024 starting at 7 a.m;
- Friday, August 16, 2024 starting at 7 a.m;
- Saturday, August 17, 2024 starting at 7 a.m.
The Public Works team will also assist with the collection of damaged bulky items.
It is important to respect the following points:
- Be sure to contact your insurance company before disposing of damaged items;
- Make sure that these items do not block sidewalks when deposited outside your home;
Due to exceptionally high demand and the large number of damaged items, the collection company will be able to make only one collection per residence.
We ask residents to be courteous to each other by taking out only those items that have been damaged by the flood. This will allow the collection company to efficiently pick up all damaged items throughout the city.
People affected by flooding may experience unusual physical, emotional and behavioral reactions. Pay attention to your own reactions and those of your loved ones. Don’t hesitate to ask for help from Info-Social, by dialing 811, option 2.
Respect
We would like to remind everyone that violence, whether physical or verbal, towards members of our staff is absolutely unacceptable!
We understand that the current situation is difficult for everyone, and our team is here to support you to the best of its ability. We appreciate your cooperation and respect as we work together to overcome this delicate period.
Chalet Peter-Williamson
The Peter-Williamson chalet was damaged by the storm that hit over the weekend. Our team is currently working on refurbishing it to welcome back our residents.
In the meantime, the chalet will be closed indefinitely. This means that :
- All activities until the end of August will be moved to the Harpell center.
- No room rentals will be available.
- The access card will not be operational.
We will inform you when it reopens.
Submit a request online
Due to the exceptionally high number of flood-related requests, response times may be longer than usual.
Our team is actively working to respond to all residents and their questions.
To submit a request online, please use the Voilà! platform.
Additional information
For immediate assistance or an emergency, call the municipal patrol at 514-457-1001 or dial 911.
August 16th 2024